Return Policy Popup

Returns and Exchanges

Our 90 Day Return Policy Tennis Express believes in providing our customers with the best selection of tennis products and innovative game improvement gear. If the products are not to your liking, please take comfort in knowing you can return or exchange unused products within 90 days of the delivery date.   How to Return

Submit a return request Click the profile icon in the store's navigation

1. Log in to your account: 
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5.  Click "Submit request". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

• Orders over $50 qualifies for a free prepaid FedEx Ground shipping label if the overall value of the remaining order balance stays above $50 (pre-tax) after the return.
• Limit 1 free return label per order.
• Valid only for the continental United States.
• If your order does not qualify for free return shipping, you may still use our return portal to request, for a small fee of $6.95 will be deducted from your refund amount. Otherwise, you will be responsible for shipping any items back to us. Please keep hold of any tracking information.

Please note:

• If you use one of our prepaid labels, you may drop the shipment off at any authorized FedEx or USPS Service Station.
• Refunds will be processed within 3-5 business days from the day we receive the return.

QUESTIONS: If you have any questions about our return process, please contact us before shipping back you return: Returns@TennisExpress.com   Shoe Returns and Exchanges

• Shoes must be in NEW and unworn condition with original product packaging.
• DO NOT use the original shoe box as the outer shipping box. This will ruin the product.
• For shoe outsole warranty claims, please visit our Shoe Warranty page.

    Racquet and Paddle Returns and Exchanges

• Racquets or Paddles must be in NEW and unused condition with original plastic covering the handle intact.
• Make sure any racquets or paddles are protected to safely endure shipment.
• For racquets strung at Tennis Express, the cost of the string will not be refunded.
• All sales are final on the purchase of used racquets.
• For racquet warranty claims, please visit our Racquet Warranty webpage.

  Apparel Returns and Exchanges

• Apparel must be unworn, unwashed, and unused with original tags attached.
• For safety concerns, we cannot accept used or washed clothing.
• Apparel items carry NO warranty from the manufacturer.

  Drop Ship Returns

• Items shipped directly from the manufacturer must be returned to the manufacturer within 30 days of the original delivery date.
• You must request a Return Authorization (RA) from Tennis Express prior to shipping. Please email CS@TennisExpress.com with your return request.
• Drop shipped items must be in new and unused condition with original product packaging.
• Any restocking fees or return shipping costs will be paid for by the customer.

  Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.